Frequently Asked Questions
Everything you need to know about your Pineapple dancewear and studio style.
What is your shipping policy for international orders?
We offer worldwide shipping. UK orders are typically delivered within 3-5 working days, while international shipping durations vary by destination, usually ranging from 7-14 working days.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Since dancewear is designed for a snug fit, we recommend measuring yourself and comparing it against our charts or sizing up if you are between sizes.
What is your returns policy?
You can return any unworn items in their original packaging with tags attached within 28 days of receipt for a full refund. Please note that for hygiene reasons, we cannot accept returns on tights or undergarments.
Are Pineapple products suitable for professional dance training?
Yes, our apparel is designed by experts to endure the rigors of professional dance training, using high-performance fabrics that offer stretch, breathability, and durability.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey to your doorstep.